Customer Onboarding
Ready to become a customer? We will be with you every step of the way as you go through our customer onboarding journey.
Review the simplified version of our onboarding steps below to understand the process and timing before partnering with us. If you have questions about our process, please let us know how we can help.
New Customer Onboarding Steps
Stage 1: Introduction to Dot
To ensure we are a good solution for you, follow these first steps:
-
Submit the New Customer Form.
-
Receive an introductory email from a Dot team member.
-
Chat with us over the phone to discuss a possible partnership, ask any questions, and educate us on your business and its needs.
Stage 2: Information Gathering
Next, we will send you these four documents and ask you to fill them out and return to our team:
-
Dot Transportation Form
-
Credit Application
-
Resale Certificate
-
Terms of Service Agreement
Stage 3: Ordering From Us
Once the paperwork has been finalized, we will be here to help you place your first order. To do so, you will want to follow these steps:
-
Sign up for a Dot ecommerce account.
-
Place your first order via electronic or manual means.
-
Receive your first Dot Foods shipment.
-
Order as often as you'd like.
Onboarding Resources
Shopping Options
From our ecommerce website that requires a log-in to our Featured Product Categories that show certain types of products, learn more about the ways you can see and shop our products.
EDI Assistance
Electronic Data Interchange (EDI) improves service and reduces costs throughout the supply chain. Our team of EDI experts can help get you started and ready to place your company's first digital order with us.
Payment Options
While onboarding, choose how you would like to pay for the product you purchase from us. With two ways to pay for your order, we have something for everyone. Learn more about your options now.
"How Long Does Onboarding Take?"
We often get asked this question. It can be two to three weeks. It can be more. Between getting information from your bank to Dot Transportation dock approval, every step along the way can slow down or speed up the process. Most companies that move through the process quicker proactively notify their bank and trade references of the upcoming request from Dot Foods. This allows their partners to be prepared to prioritize their response.
Whatever route you take during onboarding, we will be there to help you from start to finish.
Become a Customer
Are you a distributor or food processor, ready to gain access to our products? Then it's time to become a Dot Foods customer.
Let's Talk
Questions about our company? Fill out our short form. To become a customer, click here. To become a supplier, click here.
