A Note from our President

Announcing Our 2018 Quality & Service Award Winners

I am honored to announce the winners of the 2018 Dot Foods Quality & Service Award.

Our team endeavors to render exceptional customer service at each and every touch point; we recognize this wouldn't be possible without a shared commitment from our manufacturer partners.

We are proud to highlight these 22 manufacturers that consistently go above and beyond the normal standard of service-not only for us, but for our customers as well.

We look forward to celebrating each winner with an on-site award presentation as well as gifts for each company's employees who contributed to our shared success. 

Congratulations to our 2018 Quality & Service Award winners!

  • Barkman Honey
  • Bob's Red Mill Natural Foods Inc.
  • Bridgford Foods Corporation
  • Continental Mills, Inc.
  • Gonnella Baking Company
  • Good Old Days Foods, Inc.
  • Handi-foil of America, Inc.
  • Impossible Foods
  • JMH Premium
  • Knouse Foods, Inc.
  • Kronos Foods Corp.
  • Living Essentials
  • Mrs. T's Pierogies
  • Rosina Food Products
  • Rotella's Italian Bakery
  • Sterno Products
  • Stratas Foods
  • Tampa Maid Foods
  • Trinidad Benham
  • TW Garner Food Company
  • Upstate Niagara Cooperative
  • Zola

Let's grow the list of winners next year; for 2019 eligibility, manufacturers must have weekly volume of at least one truckload per week and have been in our program for at least one full year. Beyond that, we evaluate on service to Dot and efficient communication.


Service to Dot

  • Overall Inbound S/L
  • Inbound S/L on Dot Special Order Items 
  • Load Time for our Trucks in Under 2 Hours on your Dock 
  • On-time Delivery when Freight Managed by Supplier 
  • Work with Us on Expediting Returns and Cleaning up Dead Inventory
  • Flexibility in Appointment Scheduling

Efficient Communication

  • Pro-Active Communication on Changes, Challenges, and Opportunities
    • Examples:
      • Service Level Issues, Resolution, and Timeline
      • Allocation of Product, Giving Dot Priority
      • Changes in Customer Demand
      • New Item Introduction/Item Discontinuation
  • Successful Integration of the Following Electronic Communication
    • GDSN Item Maintenance: Core Item, Marketing, and Nutrition
    • EDI 879 Pricing or Utilize Pricing Template
    • EDI 855 Price Communications (On-time)
    • EDI 856 Advance Ship Notice (ASN), (On-Time and research if rejected)
    • EDI 810/880 Invoices
  • Data Accuracy
  • Scannable Bar Code Matches Published GTIN on All Cases
  • Correct Case Weight, Length, Width, and Height Published; If Inaccurate, Works with Dot to Address Any Discrepancies

I look forward to another noteworthy year of continued growth with all our manufacturer partners.

 

Sincerely,

Dick Tracy

Dot Foods President

All Resources

  • Dot Expressway

    The Dot Expressway is one of the most visited websites in the food industry, receiving 2.5 million pageviews a month. It’s an online, convenient way to place orders, track purchase history, and search Dot’s product catalog 24 hours a day, seven days a week.

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  • Dot on Demand

    Avoid turning down orders when an item isn't stocked at your facility. Dot on Demand provides your team an effective way to meet the product needs of your operators, without adding inventory and at a product cost in line with manufacturer-direct pricing.

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  • Dot Trip

    The Dot Trip is an incentive program designed to help food manufacturers sell more products to new customers across the U.S.

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  • Dot Customized Services

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  • Advisory Board

    Our Advisory Board program allows us to gather feedback from our distributor customers, manufacturers, and brokers. Attendees are encouraged to bring their questions, comments, and criticisms to the table.

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  • Business Reviews

    Dot periodically organizes a series of regional Business Reviews for food manufacturer direct reps. Our goal is to help direct reps better understand how our redistribution program and services can increase sales for their company.

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  • Dot Marketing Programs

    Imagine the possibilities when you add Dot Marketing Services to your marketing strategy. From an Innovations trade show booth to targeted emails to Dot Expressway advertising, we have so much to offer our manufacturer partners.

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  • Quality & Service Award

    Dot’s Quality & Service Award is presented annually to suppliers who demonstrate outstanding commitment to service and performance.

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  • E-Commerce Fulfillment

    Make order fulfillment and shipping stress-free with Dot E-Commerce Fulfillment. We take the hassle out of B2B and B2C ambient, refrigerated, and frozen product orders, so you can focus on growing other aspects of your business.

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