Quality & Service Award

Quality & Service Award

Dot’s Quality & Service Award is presented annually to suppliers who demonstrate outstanding commitment to service and performance.

Award recognition includes:

  • Coverage on our Dot Expressway® website
  • Mention in Dot sales literature and supplier lineups
  • Inclusion on award plaques in all Dot facilities
  • Opportunities to train Dot's sales force
  • Special recognition and booth locations at the annual Dot Food Show

 

Award Criteria:

  • An overall inbound service level above 98.0%
  • An inbound service level on Dot Special Order items of 96.4%
  • GTIN's bar coded on cases and used in all communications
  • Successful integration of the following electronic communication:
    • GDSN Item Maintenance - Synchronization must be at least 90% complete
    • EDI 855 Price Confirmations
    • EDI 856 Advanced Ship Notice (ASN) -New format containing pallet SSCC, lot number, expiration and/or production dates
    • EDI 810/880 invoices
  • Load time for our trucks in under 2 hours on your dock
  • Works with us on expediting returns and cleaning up dead inventory
  • All aspects of "supplier identity" work through us. Examples would be:
    • All special pricing scenarios including National Account pricing flow through
    • 100% broker, corporate, and buying group credit
    • Physical support and sales calls to the distributor remain the same as if direct orders
  • Weekly volume must be at least 1 truck load per week
  • Profitable for us
  • At least one full year in our program

For more information, please contact your Dot Business Development Manager or call 800.366.3687.

All Resources

  • Dot Expressway

    Accessible through dotfoods.com, the Dot Expressway website is one of the most visited sites in the food industry, receiving 1.2 million hits a month. It’s an online, convenient way to place orders, track purchase history and search Dot’s product catalog 24 hours a day, seven days a week.

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  • Dot On Demand

    Avoid turning down orders when an item isn't stocked at your facility. End-users ask for products you don't carry. It's a time-tested part of the industry. Dot on Demand provides your team an effective way to meet the product needs of your operators, without adding inventory and at a product cost in line with manufacturer-direct pricing.

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  • Sample Express

    Sample Express® is an easy-to-use, online ordering process used to get samples of your product to your customers. Just place one order and enter the address where you want your samples shipped. That’s all there is to it. No more lost samples. No forgotten or late orders. No more wondering why samples were ordered and where they went. You’ll save on shipping, not to mention the time involved in processing your orders.

    Learn More >

  • Innovations - Dot Trade Show

    Held annually in St. Louis, Innovations is a three-day event where you’ll experience the best Dot has to offer: gourmet food, invaluable training and seminars, top-notch hospitality and insight into our business.

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  • Advisory Board

    Our Advisory Board program allows us to gather feedback from our distributor customers, manufacturers and brokers. Their perceptions are crucial to our long-term growth and continuous quality improvements.

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  • Activity Based Purchasing Seminars

    Originally developed to determine the product line profitability of our own suppliers, Dot’s Activity Based Purchasing Seminar now helps distributors identity what drives their purchasing decisions.

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  • Executive Express

    Designed primarily for current distribution customers who are buying approximately a half-truckload per week, Dot’s Executive Express program introduces customers to our unique culture, program and services.

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  • Business Reviews

    Dot periodically organizes a series of regional Business Reviews for food manufacturer direct reps. Our goal is to help direct reps better understand how our redistribution program and services can increase sales for their company.

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  • Distributor Development Program

    Designed to benefit manufacturers, this program provides distributor customers with information on new items and promotions, plus sales tips and tools to help them grow.

    Learn More >

  • Quality & Service Award

    Dot’s Quality & Service Award is presented annually to suppliers who demonstrate outstanding commitment to service and performance.

    Learn More >

  • Dot Trip

    The Dot Trip is an incentive program designed to help food manufacturers market their products to more than 1,300 independent distributors nationwide.

    Learn More >

  • New Product Launch Toolkit

    When you plan the launch of your next new program, don’t forget to add Dot to the marketing mix. We offer a simple, cost-effective New Product Launch Tool Kit to help make your new product even more successful.

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  • Multi-Unit Forum

    This meeting provides an overview of the Dot Foods foodservice multi-unit strategy, and a forum to share information on how we can help you grow your multi-unit business, improve service, and reduce expenses.

    Learn More >