 |
|
 |
 |
Dot represents more than 500 suppliers; we are unable to stock every item from every supplier. We are happy to place special orders for items we do not stock. More than half of our special orders require only a 14-day lead-time. Dot has also improved our service level on special order items from 89% to
95%.
|
Customers can check the stock status of every product Dot carries on the Dot Expressway website, or by consulting their Dot Inside Sales Rep (ISR). To manage the special order process, Dot suggests distributors:
- Set up two separate vendor numbers for Dot 2-week lead-time and 3-week lead-time special order items
- Keep special order items on a separate purchase order
- Mark special order items in their system as a reminder of the extra lead-time required
Customers will receive an email/fax notification of stock status changes to any of the items they currently purchase. Examples: an item moves from special order to stock status, or a supplier discontinues an item.
Every Monday morning, customers receive via fax a report listing all the special order items they have on order, including the delivery date for each item.
Dot Foods stocks more than 25,000 SKUs from 700 food industry manufacturers. We stock an item if:
- we can move 1 pallet of the item each month among all of our customers nationwide
- and/or we have at least 3 customers ordering the item on a weekly basis
|
|
|
