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Dot drivers physically unload each case of product we bring in, to assure each line item is on a separate pallet. Any inbound damage is set aside and returned to our distribution center. Our post-delivery billing system allows us to bill customers only for the product we delivered. The customer's invoice will reflect only what was received and put away.
Dot tracks lot codes in our warehouse on items with specific shelf life. We guarantee to deliver frozen or dry product with the same shelf life the manufacturer guarantees on direct purchases. If a customer receives product with less shelf life than we guarantee, and provides us with code numbers, we will have the product returned on the Dot truck that makes our next scheduled delivery. If the product has gone out of code due to lack of movement through the customer's system, we cannot be responsible for that product.
Dot Transportation will schedule a delivery appointment with a customer's receiving department. We are proud of our record of 97% on-time delivery (within 15 minutes of the scheduled time). Any damaged items or errors will be noted at delivery and returned on our truck. If a customer finds a shipping error after the Dot truck has left, they can contact their Dot Inside Sales Representative (ISR) or Customer Development Representative (CDR) within 24 hours so we can correct the problem immediately.
On occasion, operators stop using items and leave distributors with zero movement on product they have brought into stock. Upon notification from a distributor, our District Sales Managers (DSM)/CDR will work with other distributors and brokers in the market to help move all in-code product out. On occasions where Dot is unable to move product out via resale, and assuming the product is still within code, we will pick up the product and charge the distributor a 20% restock fee to cover the cost of reloading, returning and restocking.
Damage that occurs within a distributor's warehouse is considered internal damage and is the responsibility of that distributor.
Dot discourages distributors from returning product to us because of inventory adjustments due to overstocking, upcoming inventories, year-end tax evaluations, etc. In some circumstances, Dot will pick up product (must be within code) and apply a 20% restocking fee.
Dot does not accept returns on special orders or short shelf life items.
Dot accepts returns for credit in some situations. If you need to request return for credit of any products invoiced by Dot, here are the steps to follow:
1. Contact your Dot Inside Sales Representative
please have available the code dates on food items, original purchase order/purchase date, and number of cases to return (no returns of less than a full master case)
2. Dot will research your request
your ISR will forward your return request to our Purchasing Department to determine if we can resale or return to the supplier
3. If product return is approved
20% restocking fee will be assessed to offset Dot shipping and restocking costs. Your ISR can provide a Return Authorization Number if needed and product will be picked up during the next delivery day into your facility.
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