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Electronic Data Interchange (EDI)
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Exchanges - Amphire and ITN
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XML or Flat Files
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Dot Expressway® Website : log on/register at www.dotfoods.com
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Fax: 217.773.4461 or 217.773.3302
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Phone: 800.366.3687
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When a Dot customer places an order, they will automatically receive a New Order Confirmation of the order the next day, via fax or email.
The item sequence of the order confirmation will be in the same order as you placed it, and the delivery date will be listed. A confirmation will show a 2-day delivery window (such as Monday/Tuesday or Thursday/Friday). Once Dot Transportation routes the loads, they will schedule delivery for one of those days and contact the customer's receiving department for an appointment if required.
This initial confirmation will include a unit price. If there are any off-invoice promotions, they will appear on the confirmation.
This is an initial confirmation and pricing will not change. However, it is possible that quantities may change after the initial New Order Confirmation. Dot Purchasing reviews the inventory several times a day and makes every effort to notify customers in advance of any shortages.
Dot does not automatically backorder any items. If we do short a customer on an item, for whatever reason, the Inside Sales Representative (ISR)/Customer Development Representative (CDR) can re-order the item..
- Unusual Demand/Excess Demand:
we make every effort to gather customer usage data so we can accurately forecast demand.
- Supplier Allocation:
manufacturers may be out of the product and have been unable to fill our purchase orders. If we receive a partial order from a supplier, we allocate it to try to give all of our customers some product.
- Out of Stock:
we may have had higher than anticipated movement. We attempt to replenish our inventory immediately.
To help Dot accurately predict demand, we encourage our customers to communicate their average movement on items and provide advance notice of promotions. When customers add a new product line to Dot, or just have a single item they think will have consistent volume, they should communicate with their ISR/CDR. We are able to enter the usage information into our system so Dot Purchasing can react quickly and prepare our inventory.
After Dot makes a delivery, the driver calls in the load to Dot Dispatch. Dispatch will make any changes communicated to them by the driver (overages, shortages, etc.). Once Dispatch has reconciled the load, the system will invoice the customer. We typically send the invoice within 24 hours of delivery. The invoice will reflect only what was received and will be in the same sequence as the customer's confirmation.
For more information about orders and for tips about doing business with us, click here. (PDF)
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