Commitment to the customer Integrity Sense of family A caring and sharing approach to everyone we touch Professionalism in all we do An ongoing appetite for learning Respect for every individual's contribution

The seven hallmarks of Dot’s unique culture and environment are:


1. FOCUSING ON CUSTOMERS FIRST

• Consistently provide exceptional service to our customers, since it is the foundation for our future success
• Honor everything we tell a customer as a promise to be kept
• View every contact with a customer as an opportunity to strengthen our brand
• Provide service excellence that includes clear communication about our products and services
• Seek continuous improvement in customer satisfaction
• Partner with our customers so they can market our products to their customers competitively and seamlessly

• Practice active listening skills with every employee and business partner
• Listen with true empathy and a desire to understand
• Ensure that listening is followed by acknowledgement and action
• Keep an open mind by working to understand, not necessarily to agree
• Use positive reinforcement consistently to build relationships and produce results
• Focus on the process first, not the person

• Maintain a climate that is free from harassment
• Invite constructive disagreement that is free from reprisal
• Provide easy access to all managers and employees
• Embrace diversity and utilize the benefits from a diverse workforce
• Foster a sense of family, as shown by our commitment to and support of each other
• Have fun as part of our work experience, especially across departments and facilities

• Maintain a safe and healthy workplace where every employee is committed to safe practices
• Demonstrate personal responsibility to earn trust and leadership opportunities
• Recognize that our words to each other are promises
• Provide job security, consistent with company growth, employee performance and customer satisfaction
• Understand that it is every employee's challenge to consistently deliver positive results
• Use consistent measurements and facts to make informed business decisions

• Reward individual performance with above average compensation and bonuses, ensuring that meaningful evaluation is built into the process
• Give all employees an income stake in the company's results
• Commitment to promote from within first
• Offer a comprehensive benefits package that provides support and caring for all employees and their families and helps prepare them for retirement

• Recognize the value of every employee's contribution
• Help all employees maximize their potential through objective evaluation and active personal development planning
• Implement policies fairly and consistently
• Promote from within whenever possible
• Ensure that every employee has an opportunity to be successful
• Motivate employees to embrace continuous learning and education
• Accept individual responsibility for continuous improvement and learning, regardless of position or past experience

• Embrace change as not only inevitable but as a welcome opportunity
• Empower employees to be agents of change with their ideas, solutions and skills
• Manage change proactively, consistent with Dot's values and vision
• Involve all employees in understanding change, planning through it, and using it as a competitive advantage